{"id":14241,"date":"2024-01-23T16:34:28","date_gmt":"2024-01-23T16:34:28","guid":{"rendered":"https:\/\/bidangusaha.co.id\/loker\/employee-benefits-customer-success-associate-qoala-dki-jakarta\/"},"modified":"2024-01-23T16:34:28","modified_gmt":"2024-01-23T16:34:28","slug":"employee-benefits-customer-success-associate-qoala-dki-jakarta","status":"publish","type":"post","link":"https:\/\/bidangusaha.co.id\/loker\/employee-benefits-customer-success-associate-qoala-dki-jakarta\/","title":{"rendered":"Lowongan Employee Benefits &#8211; Customer Success Associate di Qoala DKI Jakarta"},"content":{"rendered":"<p>Kami sedang mencari Customer Success Associate yang dapat memberikan dukungan berkesinambungan kepada klien kami dan menjalin hubungan dengan mereka. Kandidat diharapkan dapat membantu membangun hubungan, mengimplementasikan program-program baru yang akan meningkatkan kepuasan pelanggan, dan mengurangi tingkat pergantian pelanggan (churn rates).<\/p>\n<p>Tanggung jawab seorang Customer Success Associate meliputi mendukung pelanggan saat mereka berpindah dari prospek penjualan, membangun hubungan erat dengan peserta, dan memegang kendali atas bisnis itu sendiri. Pada akhirnya, Anda akan bekerja langsung dengan perusahaan klien dan pesertanya untuk membantu menyelesaikan masalah mereka dan memastikan kepuasan mereka saat mereka menjadi akun aktif dengan kami. Anda juga akan bekerja sama dengan tim operasional (klaim, administrasi, dan operasi keuangan kami) untuk memastikan pertanyaan dan kekhawatiran pelanggan ditangani dengan cepat.<\/p>\n<p>Di samping itu, Anda akan bertanggung jawab atas proses perencanaan dan pembelian pada pembaruan rencana.<\/p>\n<p>Metrik kunci akan menjadi kepuasan Perusahaan Klien, kepuasan Peserta, dan Penyegaran Perpanjangan Nilai Premi (Renewal GWP).<\/p>\n<h3>Tanggung Jawab:<\/h3>\n<ul>\n<li>Meninjau keluhan dan kekhawatiran peserta asuransi serta berupaya meningkatkan pengalaman pelanggan<\/li>\n<li>Mendukung peserta asuransi dalam situasi sulit dalam komunikasi mereka dengan Qoala dan mitra asuransi<\/li>\n<li>Menjadi kontak utama untuk tim HR\/People Ops Perusahaan Klien<\/li>\n<li>Bertanggung jawab atas Perpanjangan Perusahaan Klien<\/li>\n<li>Mempromosikan nilai melalui pengalaman pelanggan<\/li>\n<li>Mempromosikan nilai produk<\/li>\n<li>Mengajukan penawaran peningkatan layanan dan produk sesuai dengan citra merek<\/li>\n<li>Memperlakukan pembuatan kursus pelatihan dan materi edukasi<\/li>\n<\/ul>\n<h3>Persyaratan:<\/h3>\n<ul>\n<li>Pengalaman kerja yang terbukti sebagai Customer Success Manager atau peran serupa<\/li>\n<li>Kemampuan komunikasi yang luar biasa dan hubungan bisnis yang positif<\/li>\n<li>Keterampilan teknis yang dibutuhkan, seiring dengan penggunaan produk atau layanan<\/li>\n<li>Tanggung jawab dan organisasi pribadi sangat penting<\/li>\n<li>Keterampilan organisasi dan presentasi yang kuat<\/li>\n<li>Kemampuan membangun hubungan<\/li>\n<li>Empati<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Kami sedang mencari Customer Success Associate yang dapat memberikan dukungan berkesinambungan kepada klien kami dan menjalin hubungan dengan mereka. Kandidat&#8230;<\/p>\n","protected":false},"author":1,"featured_media":6677,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[1796],"class_list":["post-14241","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-lowongan","tag-loker-dki-jakarta-2024","tax_education-menyesuaikan","tax_seniority_level-associate","tax_employment_type-full-time","tax_job_function-management-and-manufacturing","tax_region-dki-jakarta"],"yoast_head":"\n<title>Lowongan Employee Benefits - Customer Success Associate di Qoala DKI Jakarta - BidangUsaha<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bidangusaha.co.id\/loker\/employee-benefits-customer-success-associate-qoala-dki-jakarta\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Lowongan Employee Benefits - Customer Success Associate di Qoala DKI Jakarta - BidangUsaha\" \/>\n<meta property=\"og:description\" content=\"Kami sedang mencari Customer Success Associate yang dapat memberikan dukungan berkesinambungan kepada klien kami dan menjalin hubungan dengan mereka. 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