{"id":14556,"date":"2024-01-26T04:40:48","date_gmt":"2024-01-26T04:40:48","guid":{"rendered":"https:\/\/bidangusaha.co.id\/loker\/customer-success-junior-associate-qoala-kota-jakarta-selatan-dki-jakarta\/"},"modified":"2024-01-26T04:40:48","modified_gmt":"2024-01-26T04:40:48","slug":"customer-success-junior-associate-qoala-kota-jakarta-selatan-dki-jakarta","status":"publish","type":"post","link":"https:\/\/bidangusaha.co.id\/loker\/customer-success-junior-associate-qoala-kota-jakarta-selatan-dki-jakarta\/","title":{"rendered":"Lowongan Customer Success Junior Associate di Qoala Kota Jakarta Selatan, DKI Jakarta"},"content":{"rendered":"<p>EB Customer Success Junior Associate bertanggung jawab mengelola akun klien asuransi kesehatan perusahaan, jiwa, atau kecelakaan pribadi dan menyalurkan permintaan ke tim yang tepat untuk memberikan layanan terbaik kepada klien dan peserta asuransi mereka. Mereka adalah titik kontak tunggal yang memastikan komunikasi yang lancar.<\/p>\n<p>Tanggung Jawab:<\/p>\n<ul>\n<li>Memberikan layanan dan operasi terbaik kepada klien\/mitra.<\/li>\n<li>Mengelola hubungan dengan klien yang ditugaskan, termasuk onboarding, implementasi, sosialisasi, dan kepuasan.<\/li>\n<li>Menyalurkan permintaan klien kepada tim administrasi, finansial, dan klaim.<\/li>\n<li>Memastikan kepuasan dan kelengkapan permintaan klien.<\/li>\n<li>Menangani pertanyaan pertama dari peserta\/klien.<\/li>\n<li>Memastikan semua permintaan dan proses dilaksanakan sesuai dengan SLA\/standar.<\/li>\n<li>Bekerja dengan tim terkait (penjualan, penempatan asuransi, keuangan-operasi, klaim, administrasi, dan tim terkait lainnya).<\/li>\n<li>Berkomunikasi secara efektif baik secara internal maupun eksternal untuk memahami proses dengan lebih baik dan mengatasi masalah.<\/li>\n<li>Mempersiapkan dokumen laporan klien beserta kebijakan asuransi yang aktif.<\/li>\n<\/ul>\n<p>Persyaratan:<\/p>\n<ul>\n<li>Pengalaman minimal 1 tahun dalam bidang komunikasi, customer success\/relations, dan manajemen akun.<\/li>\n<li>Kemampuan komunikasi verbal dan tertulis yang baik.<\/li>\n<li>Kemampuan bekerja efektif dengan departemen-departemen lain dalam lingkungan dengan tenggat waktu yang ketat.<\/li>\n<li>Pemain tim yang aktif, mandiri, dan dapat melakukan beberapa tugas sekaligus dengan cepat menyesuaikan prioritas.<\/li>\n<li>Gelar sarjana atau setara.<\/li>\n<li>Penguasaan microsoft excel \/ google sheet, powerpoint, dan proyek alat dasbor akan dianggap sebagai nilai tambah.<\/li>\n<li>Akan menjadi nilai tambah jika mengenal asuransi atau industri keuangan.<\/li>\n<li>Pelajar cepat dan bersedia belajar secara detail industri asuransi.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>EB Customer Success Junior Associate bertanggung jawab mengelola akun klien asuransi kesehatan perusahaan, jiwa, atau kecelakaan pribadi dan menyalurkan permintaan&#8230;<\/p>\n","protected":false},"author":1,"featured_media":6677,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[1796,2003],"class_list":["post-14556","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-lowongan","tag-loker-dki-jakarta-2024","tag-loker-kota-jakarta-selatan-2024","tax_education-menyesuaikan","tax_seniority_level-associate","tax_employment_type-full-time","tax_job_function-other","tax_region-dki-jakarta","tax_region-kota-jakarta-selatan-dki-jakarta"],"yoast_head":"\n<title>Lowongan Customer Success Junior Associate di Qoala Kota Jakarta Selatan, DKI Jakarta - 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