{"id":20428,"date":"2024-06-06T19:51:08","date_gmt":"2024-06-06T19:51:08","guid":{"rendered":"https:\/\/bidangusaha.co.id\/loker\/operations-service-agent-kopi-kenangan-jakarta\/"},"modified":"2024-06-06T19:51:08","modified_gmt":"2024-06-06T19:51:08","slug":"operations-service-agent-kopi-kenangan-jakarta","status":"publish","type":"post","link":"https:\/\/bidangusaha.co.id\/loker\/operations-service-agent-kopi-kenangan-jakarta\/","title":{"rendered":"Lowongan Operations Service Agent di Kopi Kenangan Jakarta"},"content":{"rendered":"

Kopi Kenangan telah meraih status F&B Unicorn di SEA pada tahun 2022, prestasi yang luar biasa untuk perusahaan yang mulai beroperasi pada akhir 2017.<\/p>\n

Kami sedang mencari Operations Service Agent yang sangat terampil untuk bergabung dengan tim kami. Anda akan bertanggung jawab mengeksekusi implementasi sistem proyek di toko sesuai standar, memberikan bantuan, menyelesaikan masalah dan keluhan dari tim operasional toko terkait sistem.<\/p>\n

Lokasi Kerja: Jakarta, Indonesia<\/p>\n

Tugas Pekerjaan:<\/p>\n

    \n
  1. Melaksanakan dan memastikan peluncuran fitur baru berjalan lancar di outlet<\/li>\n
  2. Menjaga dan mendukung implementasi proyek di toko serta berkoordinasi dengan departemen terkait sesuai pedoman dan prosedur<\/li>\n
  3. Mengupgrade quinos \/ tablet dan rutin memeriksa adanya pembaruan dalam sistem<\/li>\n
  4. Menangani masalah troubleshoot dari toko atau eskalasi ke departemen terkait<\/li>\n
  5. Menyelesaikan keluhan pelanggan (dari laporan toko\/barista), menentukan penyebab masalah serta memilih dan menjelaskan solusi terbaik untuk memecahkan masalah<\/li>\n
  6. Memberikan laporan pengiriman aplikasi KK dan laporan Cerita Roti mingguan \/ dua mingguan \/ bulanan<\/li>\n
  7. Memberikan pengingat harian informasi terbaru, transaksi tinggi per toko tertentu, dan jika Quinos \/ Tablet tidak terhubung ke sistem<\/li>\n
  8. Memberikan laporan isu internal, kinerja agen, dan sorot isu penting<\/li>\n
  9. Menjaga Instagram bila diperlukan \/ sedang bertugas<\/li>\n
  10. Membantu tugas agen sesuai penugasan atasan dan mendukung tim untuk administrasi terkait<\/li>\n<\/ol>\n

    Profil Kandidat Ideal:<\/p>\n

      \n
    1. Minimal Sarjana<\/li>\n
    2. Pengalaman minimal 0-3 tahun dalam bidang terkait<\/li>\n
    3. Familiar dengan sistem Zendesk \/ Salesforce<\/li>\n
    4. Mahir dalam teknologi terutama aplikasi Microsoft Office, Excel, PowerPoint<\/li>\n<\/ol>\n

      Jika Anda memiliki pengalaman relevan dan tertarik dengan kesempatan ini, silakan kirimkan resume terbaru Anda ke: apac.jobs@kopikenangan.com<\/p>\n","protected":false},"excerpt":{"rendered":"

      Kopi Kenangan telah meraih status F&B Unicorn di SEA pada tahun 2022, prestasi yang luar biasa untuk perusahaan yang mulai…<\/p>\n","protected":false},"author":1,"featured_media":2359,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[1846],"class_list":["post-20428","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-lowongan","tag-loker-jakarta-2024","tax_education-menyesuaikan","tax_seniority_level-entry-level","tax_employment_type-contract","tax_job_function-customer-service","tax_region-jakarta"],"yoast_head":"\nLowongan Operations Service Agent di Kopi Kenangan Jakarta - BidangUsaha<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bidangusaha.co.id\/loker\/operations-service-agent-kopi-kenangan-jakarta\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Lowongan Operations Service Agent di Kopi Kenangan Jakarta - 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