{"id":3127,"date":"2023-12-02T20:44:26","date_gmt":"2023-12-02T20:44:26","guid":{"rendered":"https:\/\/bidangusaha.co.id\/loker\/assistant-manager-front-office-i-sheraton-hotels-resorts-jakarta\/"},"modified":"2023-12-02T20:44:26","modified_gmt":"2023-12-02T20:44:26","slug":"assistant-manager-front-office-i-sheraton-hotels-resorts-jakarta","status":"publish","type":"post","link":"https:\/\/bidangusaha.co.id\/loker\/assistant-manager-front-office-i-sheraton-hotels-resorts-jakarta\/","title":{"rendered":"Lowongan Assistant Manager – Front Office I di Sheraton Hotels & Resorts Jakarta"},"content":{"rendered":"

Informasi Pekerjaan:<\/strong>
Posisi:<\/strong> AsstMgr-Front Office I
Perusahaan:<\/strong> Sheraton Hotels & Resorts<\/p>\n

Detail Pekerjaan:<\/strong>
Posisi:<\/strong> AsstMgr-Front Office I
Kategori Pekerjaan:<\/strong> Rooms & Guest Services Operations
Lokasi:<\/strong> Sheraton Jakarta Soekarno Hatta Airport, Kawasan Bandara Soekarno-Hatta, Jl. Tol Prof. Sedyatmo No.KM 02, Pajang, Kec. Benda, Kota Tangerang, Banten, Indonesia
Jenis Pekerjaan:<\/strong> Full-Time
Remote:<\/strong> Tidak
Relokasi:<\/strong> Tidak
Tipe Posisi:<\/strong> Manajemen<\/p>\n

Deskripsi Pekerjaan:<\/strong>
Setiap hari, membantu manajer front office dalam mengelola fungsi front office serta mengawasi staf. Area front office meliputi baggage\/porter, operator telepon, dan customer service\/front desk. Membimbing dan bekerja sama dengan manajer dan staf untuk melaksanakan prosedur yang memastikan proses check-in dan check-out berjalan efisien. Menjamin kepuasan tamu dan staf, serta meningkatkan kinerja keuangan departemen.<\/p>\n

Kualifikasi:<\/strong>
– Ijazah SMA atau setara (GED); Pengalaman kerja selama 2 tahun di bidang layanan tamu, front desk, atau bidang terkait.
Atau
– Gelar dua tahun di bidang manajemen hotel dan restoran, manajemen hotel, manajemen bisnis, atau bidang terkait yang diakui oleh universitas; Pengalaman kerja tidak diwajibkan.<\/p>\n

Tanggung Jawab Utama:<\/strong>
– Menyokong manajemen tim front desk.
– Menggunakan hubungan sosial dan keterampilan komunikasi untuk membimbing, mempengaruhi, dan mendorong orang lain; Memperjuangkan keputusan keuangan\/bisnis yang sehat; Menunjukkan kejujuran\/integritas; Menjadi contoh yang baik.
– Mendorong dan membangun kepercayaan, saling menghormati, dan kerjasama antar anggota tim.
– Mengawasi dan mengelola staf. Mengelola semua operasional harian. Memahami sepenuhnya tugas masing-masing staf untuk melaksanakan tanggung jawab saat staf absen.
– Memastikan pengakuan terhadap staf di setiap shift.
– Membangun dan menjaga hubungan kolaboratif yang terbuka dengan staf.
– Mengawasi dan mendukung perkembangan target layanan tamu dan front desk.
– Mengelola operasional harian, menjamin kualitas dan standar serta memenuhi harapan tamu setiap hari.
– Penyusunan tujuan dan rencana yang spesifik untuk mengutamakan, mengatur, dan menyelesaikan pekerjaan.
– Menangani keluhan, mengatasi permasalahan, menyelesaikan ketidakpuasan dan konflik, atau berunding dengan pihak lain.
– Berusaha meningkatkan kinerja layanan.
– Bekerja sama dengan manajer front office untuk terus memperbaiki layanan departemen.
– Mengkomunikasikan informasi yang jelas dan konsisten mengenai tujuan departemen front desk untuk mencapai hasil yang diharapkan.
– Terlibat dalam merencanakan dan melaksanakan tindakan perbaikan berdasarkan hasil peninjauan kartu komentar dan kepuasan tamu.
– Fokus pada kepuasan tamu dan perbaikan terus-menerus selama semua pertemuan departemen.<\/p>\n

Tanggung Jawab Tambahan:<\/strong>
– Memberikan informasi kepada atasan dan rekan kerja melalui telepon, tulisan, email, atau secara langsung.
– Menganalisis informasi dan mengevaluasi hasil untuk memilih solusi terbaik dan memecahkan masalah.
– Memberi tahu dan\/atau memperbarui informasi yang relevan sesuai dengan kebutuhan kepada eksekutif, rekan kerja, dan bawahan saat yang tepat.
– Melaksanakan tugas yang ditugaskan ketika manajer front office tidak hadir.
– Mengkomunikasikan informasi penting sebelum dan setelah pertemuan front office staff.
– Menghadiri pertemuan departemen. <\/p>\n","protected":false},"excerpt":{"rendered":"

Informasi Pekerjaan: Posisi: AsstMgr-Front Office I Perusahaan: Sheraton Hotels & Resorts Detail Pekerjaan: Posisi: AsstMgr-Front Office I Kategori Pekerjaan: Rooms…<\/p>\n","protected":false},"author":1,"featured_media":67,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[13],"class_list":["post-3127","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-lowongan","tag-loker-jakarta-2023","tax_seniority_level-entry-level","tax_employment_type-full-time","tax_job_function-other","tax_region-jakarta"],"yoast_head":"\nLowongan Assistant Manager - Front Office I di Sheraton Hotels & Resorts Jakarta - BidangUsaha<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bidangusaha.co.id\/loker\/assistant-manager-front-office-i-sheraton-hotels-resorts-jakarta\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Lowongan Assistant Manager - 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