{"id":4595,"date":"2023-12-05T00:03:28","date_gmt":"2023-12-05T00:03:28","guid":{"rendered":"https:\/\/bidangusaha.co.id\/loker\/customer-service-staff-uatas-surabaya-jawa-timur\/"},"modified":"2023-12-05T00:03:28","modified_gmt":"2023-12-05T00:03:28","slug":"customer-service-staff-uatas-surabaya-jawa-timur","status":"publish","type":"post","link":"https:\/\/bidangusaha.co.id\/loker\/customer-service-staff-uatas-surabaya-jawa-timur\/","title":{"rendered":"Lowongan Customer Service Staff di UATAS Surabaya, Jawa Timur"},"content":{"rendered":"

Kami saat ini sedang mencari Customer Service Staff yang proaktif, terorganisir, dan berdedikasi untuk mendukung Operasi kami dalam menangani dan mengikuti Keluhan Pelanggan terkait aplikasi hingga memberikan solusi terbaik.<\/p>\n

<\/p>\n

Tanggung Jawab:<\/p>\n

    \n
  1. Melayani pelanggan dalam menjawab pertanyaan dengan cepat dan akurat (seperti persyaratan pinjaman, persyaratan untuk meningkatkan limit, metode pembayaran dengan akun virtual, dan berbagai hambatan dalam proses peminjaman) dengan gaya komunikasi yang sopan dan ramah.<\/li>\n
  2. Membangun hubungan baik dengan pelanggan, sehingga pelanggan merasa puas dan percaya.<\/li>\n
  3. Menjadi komunikator bagi pelanggan yang mengakomodasi berbagai keluhan, kritik, dan saran.<\/li>\n
  4. Membuat laporan harian.<\/li>\n
  5. Menghadapi pelanggan melalui hotline, call, atau kunjungan langsung.<\/li>\n
  6. Memonitor keluhan pelanggan dan memberikan bantuan.<\/li>\n
  7. Menangani pelanggan melalui email, media sosial, dan platform lainnya.<\/li>\n
  8. Menganalisis masalah dan menyelesaikan keluhan dengan akurat, tepat waktu, empatik, dan profesional.<\/li>\n
  9. Memberikan kontribusi dalam keunggulan layanan dengan mencapai KPI yang ditetapkan dalam produktivitas dan kualitas.<\/li>\n<\/ol>\n

    <\/p>\n

    Persyaratan Pekerjaan:<\/p>\n

      \n
    1. Pengalaman 1-2 tahun sebagai Customer Support Specialist\/Operasional\/Support Desk\/Data Base di industri fintech adalah nilai tambah.<\/li>\n
    2. Pendidikan minimal SMA\/sederajat di segala jurusan.<\/li>\n
    3. Kemampuan komunikasi yang kuat, berorientasi pada pelanggan, dapat bekerja dalam tim, memiliki sikap positif, dan antusias untuk belajar.<\/li>\n
    4. Kemampuan berpikir logis dan pemecahan masalah yang baik.<\/li>\n
    5. Motivasi yang tinggi dan mampu bekerja mandiri.<\/li>\n
    6. Familiar dengan software help desk dan alat-alat dukungan jarak jauh.<\/li>\n
    7. Memiliki kemampuan multitugas.<\/li>\n
    8. Sikap positif, percaya diri, dan proaktif.<\/li>\n
    9. Bertenaga, bersemangat, bertanggung jawab, dan cepat belajar.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"

      Kami saat ini sedang mencari Customer Service Staff yang proaktif, terorganisir, dan berdedikasi untuk mendukung Operasi kami dalam menangani dan…<\/p>\n","protected":false},"author":1,"featured_media":39,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[65,71],"class_list":["post-4595","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-lowongan","tag-loker-jawa-timur-2023","tag-loker-surabaya-2023","tax_seniority_level-associate","tax_employment_type-full-time","tax_job_function-customer-service","tax_region-jawa-timur","tax_region-surabaya-jawa-timur"],"yoast_head":"\nLowongan Customer Service Staff di UATAS Surabaya, Jawa Timur - BidangUsaha<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bidangusaha.co.id\/loker\/customer-service-staff-uatas-surabaya-jawa-timur\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Lowongan Customer Service Staff di UATAS Surabaya, Jawa Timur - 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