{"id":5363,"date":"2023-12-05T16:23:13","date_gmt":"2023-12-05T16:23:13","guid":{"rendered":"https:\/\/bidangusaha.co.id\/loker\/customer-success-manager-privy-batam-kepulauan-riau\/"},"modified":"2023-12-05T16:23:13","modified_gmt":"2023-12-05T16:23:13","slug":"customer-success-manager-privy-batam-kepulauan-riau","status":"publish","type":"post","link":"https:\/\/bidangusaha.co.id\/loker\/customer-success-manager-privy-batam-kepulauan-riau\/","title":{"rendered":"Lowongan Customer Success Manager di Privy Batam, Kepulauan Riau"},"content":{"rendered":"<p>Privy adalah pemimpin pasar di Indonesia dalam bidang Tanda Tangan Digital dan Identitas Digital, dengan lebih dari 40 juta pengguna terverifikasi dan lebih dari 2.600 klien perusahaan. Tanda Tangan Digital kami diakui oleh Kementerian Komunikasi dan Informatika. Kami baru saja menyelesaikan pendanaan Seri C kami yang dipimpin oleh KKR pada November 2022. Kami sedang tumbuh lebih cepat dari sebelumnya, dan ingin memiliki individu yang berbakat dan antusias bergabung dengan kami.<\/p>\n<p>Deskripsi Pekerjaan<\/p>\n<ul>\n<li>Membimbing pelanggan baru melalui proses onboarding, memastikan transisi yang lancar dan pemahaman terhadap produk SAAS.<\/li>\n<li>Membangun dan menjaga hubungan yang kuat dengan pelanggan, memahami kebutuhan mereka, dan membantu mereka mencapai tujuan mereka menggunakan perangkat lunak.<\/li>\n<li>Mengembangkan pemahaman mendalam tentang produk SAAS untuk secara efektif menangani pertanyaan pelanggan dan memberikan wawasan berharga.<\/li>\n<li>Menyediakan sesi pelatihan bagi pelanggan, menawarkan dukungan berkelanjutan untuk memaksimalkan penggunaan dan kepuasan mereka.<\/li>\n<li>Mengumpulkan umpan balik dan wawasan pelanggan untuk diteruskan ke tim internal guna perbaikan dan pengembangan produk.<\/li>\n<li>Mengerjakan strategi retensi pelanggan, memastikan perpanjangan langganan dan mengidentifikasi peluang penjualan lebih lanjut.<\/li>\n<\/ul>\n<p>Kualifikasi Pekerjaan<\/p>\n<ul>\n<li>Pengalaman sebelumnya di bidang keberhasilan pelanggan, manajemen akun, atau bidang terkait dalam industri SAAS.<\/li>\n<li>Kemampuan komunikasi verbal dan tertulis yang baik untuk berinteraksi secara efektif dengan pelanggan dan tim internal.<\/li>\n<li>Kemampuan pemecahan masalah yang kuat untuk mengatasi tantangan pelanggan dan menemukan solusi.<\/li>\n<li>Keterampilan dalam menggunakan produk SAAS dan kemampuan untuk dengan cepat memahami konsep teknis.<\/li>\n<li>Pendekatan empatik dan berorientasi pada pelanggan untuk memahami dan mengatasi kebutuhan pelanggan.<\/li>\n<li>Kemampuan organisasi yang efektif untuk mengelola beberapa akun pelanggan dan tugas secara bersamaan.<\/li>\n<li>Kemampuan beradaptasi dalam lingkungan yang dinamis dan mengatasi perubahan persyaratan pelanggan.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Privy adalah pemimpin pasar di Indonesia dalam bidang Tanda Tangan Digital dan Identitas Digital, dengan lebih dari 40 juta pengguna&#8230;<\/p>\n","protected":false},"author":1,"featured_media":5219,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[468,469],"class_list":["post-5363","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-lowongan","tag-loker-batam-2023","tag-loker-kepulauan-riau-2023","tax_seniority_level-mid-senior-level","tax_employment_type-full-time","tax_job_function-public-relations-and-writing-editing","tax_region-batam-kepulauan-riau","tax_region-kepulauan-riau"],"yoast_head":"\n<title>Lowongan Customer Success Manager di Privy Batam, Kepulauan Riau - 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