{"id":5614,"date":"2023-12-06T08:20:01","date_gmt":"2023-12-06T08:20:01","guid":{"rendered":"https:\/\/bidangusaha.co.id\/loker\/first-line-support-lead-cinema-xxi-dki-jakarta\/"},"modified":"2023-12-06T08:20:01","modified_gmt":"2023-12-06T08:20:01","slug":"first-line-support-lead-cinema-xxi-dki-jakarta","status":"publish","type":"post","link":"https:\/\/bidangusaha.co.id\/loker\/first-line-support-lead-cinema-xxi-dki-jakarta\/","title":{"rendered":"Lowongan First Line Support Lead di CINEMA XXI DKI Jakarta"},"content":{"rendered":"<p>PT Nusantara Sejahtera Raya (NSR), juga dikenal sebagai Cinema XXI, diakui sebagai pemimpin industri dan tujuan ikonik bagi pecinta film di Indonesia. Dengan pengalaman lebih dari 30 tahun dalam industri bioskop, Cinema XXI berkomitmen untuk selalu menyediakan fasilitas terbaik dan pengalaman menonton film yang terjangkau bagi masyarakat Indonesia. Untuk selalu melakukan peningkatan yang baik, kami selalu mencari seseorang yang memiliki antusiasme dan kepribadian yang baik untuk bergabung dengan tim kami dengan kualifikasi di bawah ini.<\/p>\n<p> <\/p>\n<p>Kualifikasi:<\/p>\n<ul>\n<li>Sarjana dalam bidang Teknologi Informasi atau bidang terkait.<\/li>\n<li>Pengalaman min. 5 tahun dalam peran First Line Support or Help Desk.<\/li>\n<li>Kemampuan kepemimpinan dan manajemen tim yang kuat.<\/li>\n<li>Kemampuan pelayanan pelanggan dan komunikasi yang baik.<\/li>\n<li>Pemahaman mendalam tentang sistem IT, hardware, dan software.<\/li>\n<li>Familiaritas dengan proses dan praktik terbaik ITIL.<\/li>\n<li>Sertifikasi seperti ITIL Foundation adalah nilai tambah.<\/li>\n<\/ul>\n<p> <\/p>\n<p>Deskripsi Pekerjaan:<\/p>\n<ul>\n<li>Memimpin dan memotivasi tim Analis First Line Support seperti memberikan panduan, pelatihan, dll.<\/li>\n<li>Menjadi kontak utama untuk masalah teknis yang eskalasi.<\/li>\n<li>Bekerja sama dengan tim IT lain untuk memastikan penyelesaian tepat waktu masalah yang kompleks.<\/li>\n<li>Menangani masalah pelanggan yang eskalasi dan memberikan penyelesaian tepat waktu.<\/li>\n<li>Mengawasi pencatatan, prioritas, dan penyelesaian insiden.<\/li>\n<li>Memantau antrian tiket untuk memastikan SLA terpenuhi.<\/li>\n<li>Memelihara dan memperbarui dokumentasi dukungan dan basis pengetahuan.<\/li>\n<li>Mendorong tim untuk mendokumentasikan masalah-masalah umum dan solusi yang ditemukan.<\/li>\n<li>Membangun budaya pembelajaran berkelanjutan dalam tim.<\/li>\n<li>Identifikasi area-area yang perlu diperbaiki dan implementasikan tindakan korektif.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>PT Nusantara Sejahtera Raya (NSR), juga dikenal sebagai Cinema XXI, diakui sebagai pemimpin industri dan tujuan ikonik bagi pecinta film&#8230;<\/p>\n","protected":false},"author":1,"featured_media":5609,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[241],"class_list":["post-5614","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-lowongan","tag-loker-dki-jakarta-2023","tax_seniority_level-entry-level","tax_employment_type-full-time","tax_region-dki-jakarta"],"yoast_head":"\n<title>Lowongan First Line Support Lead di CINEMA XXI DKI Jakarta - BidangUsaha<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bidangusaha.co.id\/loker\/first-line-support-lead-cinema-xxi-dki-jakarta\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Lowongan First Line Support Lead di CINEMA XXI DKI Jakarta - BidangUsaha\" \/>\n<meta property=\"og:description\" content=\"PT Nusantara Sejahtera Raya (NSR), juga dikenal sebagai Cinema XXI, diakui sebagai pemimpin industri dan tujuan ikonik bagi pecinta film...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/bidangusaha.co.id\/loker\/first-line-support-lead-cinema-xxi-dki-jakarta\/\" \/>\n<meta property=\"og:site_name\" content=\"BidangUsaha\" \/>\n<meta property=\"article:published_time\" content=\"2023-12-06T08:20:01+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/bidangusaha.co.id\/loker\/wp-content\/uploads\/2023\/12\/CINEMA-XXI-Uro.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"150\" \/>\n\t<meta property=\"og:image:height\" content=\"150\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"Staff Loker\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Staff Loker\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/bidangusaha.co.id\/loker\/first-line-support-lead-cinema-xxi-dki-jakarta\/\",\"url\":\"https:\/\/bidangusaha.co.id\/loker\/first-line-support-lead-cinema-xxi-dki-jakarta\/\",\"name\":\"Lowongan First Line Support Lead di CINEMA XXI DKI Jakarta - 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