{"id":6722,"date":"2023-12-07T07:33:33","date_gmt":"2023-12-07T07:33:33","guid":{"rendered":"https:\/\/bidangusaha.co.id\/loker\/guest-service-supervisor-sheraton-hotels-resorts-sumbawa-besar-nusa-tenggara-barat\/"},"modified":"2023-12-07T07:33:33","modified_gmt":"2023-12-07T07:33:33","slug":"guest-service-supervisor-sheraton-hotels-resorts-sumbawa-besar-nusa-tenggara-barat","status":"publish","type":"post","link":"https:\/\/bidangusaha.co.id\/loker\/guest-service-supervisor-sheraton-hotels-resorts-sumbawa-besar-nusa-tenggara-barat\/","title":{"rendered":"Lowongan Guest Service Supervisor di Sheraton Hotels &amp; Resorts Sumbawa Besar, Nusa Tenggara Barat"},"content":{"rendered":"<p>Dalam peran Supervisor-Guest Service, Anda akan bertanggung jawab untuk memverifikasi identitas tamu, metode pembayaran, menetapkan kamar tamu, dan mengeluarkan\/menyerahkan kunci kamar tamu, serta menangani semua prosedur check-in tamu. Anda akan membuat file yang akurat untuk setiap tamu berdasarkan permintaan mereka. Anda akan memasukkan informasi &#8220;Marriott Rewards&#8221;. Memastikan harga kamar sesuai dengan harga pasar dan mencatat pengecualian-pengecualian tertentu. Mengumpulkan biaya kamar jaminan sebelum menyerahkan kunci kamar tamu dan memverifikasi\/adjustment tagihan. Mengatur dan memeriksa laporan\/harian\/harian emergency checklist. Melakukan shift dan laporan penyelesaian. Memberikan petunjuk arah dan informasi hotel kepada tamu. Memenuhi permintaan tamu dan menghubungi staf terkait jika perlu. Mengikuti untuk memastikan kepuasan permintaan tamu. Menangani berbagai jenis pembayaran, kupon, pengeluaran, dan biaya. Menyelesaikan dan menyimpan kwitansi. Menghitung dan mencatat kas di kasir setiap shift. Mencapai persetujuan manual dan mengikuti semua prosedur akuntansi. Melaporkan setiap kehilangan tamu kepada departemen keamanan\/pencegahan kerugian. Membantu manajemen dalam pelatihan, pengevaluasian, arahan, motivasi, dan pembinaan staf; memulai model, dan menjadi kontak pertama dalam proses penanganan diskriminasi dan kebijakan pintu terbuka yang adil. Mengembangkan\/mempertahankan hubungan kerja yang positif; mendukung tim dalam mencapai tujuan bersama; mendengarkan dan memberikan tanggapan yang tepat terhadap masalah staf.<\/p>\n<p><strong>Persyaratan:<\/strong><\/p>\n<ul>\n<li>Mematuhi kebijakan dan prosedur perusahaan;<\/li>\n<li>Melaporkan kecelakaan, cedera, dan kondisi kerja yang tidak aman kepada manajer;<\/li>\n<li>Menyelesaikan pelatihan dan sertifikasi keselamatan;<\/li>\n<li>Menjaga tampilan pribadi yang rapi dan profesional;<\/li>\n<li>Menjaga kerahasiaan informasi yang bersifat pribadi;<\/li>\n<li>Melindungi aset perusahaan.<\/li>\n<\/ul>\n<p><strong>Kualifikasi:<\/strong><\/p>\n<ul>\n<li>Menyambut dan mengucapkan terima kasih kepada tamu;<\/li>\n<li>Mengantisipasi dan memenuhi kebutuhan layanan tamu;<\/li>\n<li>Membantu tamu yang memiliki kebutuhan khusus;<\/li>\n<li>Menghargai apresiasi tulus tamu.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Dalam peran Supervisor-Guest Service, Anda akan bertanggung jawab untuk memverifikasi identitas tamu, metode pembayaran, menetapkan kamar tamu, dan mengeluarkan\/menyerahkan kunci&#8230;<\/p>\n","protected":false},"author":1,"featured_media":67,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[610,870],"class_list":["post-6722","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-lowongan","tag-loker-nusa-tenggara-barat-2023","tag-loker-sumbawa-besar-2023","tax_seniority_level-mid-senior-level","tax_employment_type-full-time","tax_job_function-other","tax_region-nusa-tenggara-barat","tax_region-sumbawa-besar-nusa-tenggara-barat"],"yoast_head":"\n<title>Lowongan Guest Service Supervisor di Sheraton Hotels &amp; 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